Your first appointment

Your first visit,
at your pace.

From finding us to finding your next step, here’s a little of what your first appointment can look like.

Getting here

We’re at 21 Alexander Avenue, Ashford. Contact us for current parking advice and let us know about any access needs before your visit.

Take a moment to arrive. If you’re unsure where to go, call the team and we’ll help you find your way in.

We’ll welcome you, confirm your appointment and help you settle in. There’s time to ask a question before you begin.

Your team member will show you where your appointment will take place and explain what to expect.

Tell us about your skin, your routine and what you’d like to understand. We start by listening.

If an analysis is appropriate, we’ll explain the process and talk through the information with you.

We’ll discuss the options, costs and practical details. You can ask questions and take time to decide.

Your team will explain any aftercare and follow-up. Keep our number handy if a question comes to mind later.

Your next step

Have a question before you book?