Frequently asked questions
A little more
to know.
From booking to aftercare, here are answers to the questions that often come up. If there’s something else on your mind, we’re a phone call away.
01
Before you book
Do I need to choose a treatment first?
No. A consultation is a place to begin if you’re unsure. Tell us what you’d like to discuss and we’ll help you find the right appointment.
How do I make an appointment?
Use our Book now link to open Timely, or call 08 8490 3997. If you have a general question, you can also use our enquiry form.
Can I tell you about access or communication needs?
Yes. Please contact the clinic before your visit so we can talk through what would help. We’ll confirm the available arrangements with you rather than leave you guessing.
02
On the day
What should I bring?
Bring your questions and, if helpful, a list or photos of the products you currently use. The team will let you know whether your particular appointment needs any other preparation.
What happens when I arrive?
We’ll welcome you and confirm the details of your visit. Your appointment starts with a conversation before any agreed assessment or treatment.
Where is the clinic and where can I park?
We’re at 21 Alexander Avenue, Ashford SA 5035. Please call ahead for current parking and access guidance. See the first-visit walkthrough for more about the day.
03
Afterwards
Will I receive aftercare guidance?
Your treating team will explain the aftercare relevant to your appointment. Ask about your usual products, activities and any follow-up before you leave.
Who should I contact if I have a question later?
Call the clinic on 08 8490 3997. Let us know which appointment your question relates to so the team can direct it appropriately.
When should I book another appointment?
That depends on the plan you discuss with the team. We’ll explain any suggested review or follow-up, including the timing and cost, so you can decide.
04
The money stuff
How much will my appointment cost?
Prices depend on the consultation, assessment or treatment booked. The clinic will confirm the applicable fees with you before you commit.
Is a deposit required?
Please check the booking information in Timely or ask the team about the current deposit and payment arrangements for your appointment.
What if I need to change or cancel?
Contact the clinic as soon as you can. The cancellation and rescheduling terms for your booking will be confirmed through the team or your booking information.
Your next step
Your first visit, one step at a time.
Take a look around before you arrive.